Terms and Conditions

 


Terms and Conditions
 


Price, specification, and terms are subject to change without notice. Carima is not responsible for errors in typography and/or photography. All parts come with original manufacturer warranty and technical support is handled by the respective manufacturers. Customer pays return shipping on all services. Carima reserves the right to refuse service to anyone.


Carima accepts the following Payment Methods:

*         Credit Cards - Visa and MasterCard - Via Paygate on our website only!

*         Debit Cards - Via Paygate on our website only!

*         Electronic Funds Transfer.


 NO CHEQUES ACCEPTED.

Credit card acquiring and security 

Credit card transactions will be acquired for Carima via PayGate (Pty) Ltd..  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy.


Returns


Normally we do not accept returns unless the product is defective, except in special cases with prior management approval in which case a 15% handling fee charge will apply. It is the customer's responsibility to pay for all shipping cost involved with the return of an item/order. Shipping charges will not be refunded, unless an error was made by Carima in shipping. Shipping charges are non-refundable.


Processing Time


You can expect your order to be processed within approximately one to two "business" days, delivery between one and five weeks provided the items are in stock and there are no problems with the payment verification. Carima does not guarantee same day shipping. Orders will not be processed on weekends and holidays.


Back Orders


Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. You will be notified by email for the back ordered items estimated time of arrival, lead times for stock not in hand 5 weeks. Please note that these dates are "estimates" and not guaranteed to arrive on that date.


Privacy


Carima respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mail you will receive from Carima are updates to any recent orders unless you have indicated otherwise in your preferences. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: 
http://www.polity.org.za/attachment.php?aa_id=3569 


Links


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statement of any other site that collects personally identifiable information.


Change Orders


You may request a change to your order, provided your order has not already been charged. Please call during business hours to change your order. Please always have your order number ready.


Cancel Order


You may request a cancellation of your order, provided your order has not already been processed and shipped. Please call during our business hours to cancel your order.


Product Listings


Carima's product descriptions are not designed or intended to replace your personal product knowledge, experience and/or research or that of a professional installer or licensed electrician.


Carima strives to be as accurate as possible in our product descriptions, compatibility references, information content, pricing, links and any other product information contained in or referenced on our site. However, occasional human error may occur and we therefore cannot guarantee that all product descriptions, specifications, pricing or any other content on the site is entirely accurate, complete, current, or that we are responsible for these errors. In the event that a product is listed at an incorrect price due to typographical, informational, technical or any other error, Carima at its sole discretion shall have the right to refuse or cancel any order for that product and immediately amend, correct or remove the inaccurate information.


More over, all links on Carima's website are intended only to provide visitors with assistance finding additional information and professional opinion; however, due to the fast pace of the industry, complex nature and personal subjective experiences, reviews can become outdated or less accurate over time or even at inception and should therefore never be the sole determinate in a purchasing decision, or, most importantly, a substitute for doing ones own product research. Please remember to consider, you, our valued patron, are ultimately responsible for any purchase decision.


Product Reviews


Carima is not a forum for product reviews. Carima is a private site that conducts the business of selling renewable energy related products and as such, any specifications and information posted by Carima regarding products for sale must be factual. However, customer comments in regards to their experience with said products are the opinions of the user. The customer opinion reviews are used at the discretion of Carima as a marketing device for positive and constructive ways to share the benefit of the product. It is not used as a source for negative commentary as we cannot endorse the validity of any negative comment. Therefore, the Carima site is moderated to remove any unproven biased negative comments. It is not the intention of Carima to mislead any customer and therefore all purchase decisions should not be solely based on the product review.


Carima Purchase Agreement


By accepting delivery of any product delivered from Carima, you ("The Customer") agree to be bound by the terms and conditions listed below. You and Carima agree that the following terms and conditions are the exclusive terms governing the sales transaction between the Customer and Carima. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from  Carima.


1. Product Return Procedure:


Carima will not accept returns without prior authorization, at the discretion of Carima management. 15% Handeling fee will be charged on all Return Products.


The Customer is solely responsible for shipping any returned products to Carima. The Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. The Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. The  Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Carima's Return Procedure will be breached and Carima will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.


Carima will not refund the Customer the original shipping charges. In addition, Carima reserves the right to charge a restocking fee on end of life and special order products.


2. WARRANTIES

 

Carima Products warrants all newly purchased products to be completely free from any defects or faults. This warranty will be valid for a period of two years from date of purchasing from Carima Products or any of its approved distributors. 

This warranty includes all repair work on the products and replacement of components as Carima Products may find to be necessary after thorough inspection of faults due to improper installation. 

Any faulty product will be covered and repaired under warranty, which is delivered at Carima Products workshop in Derdepoort, Pretoria or to any of their designated agent/distributor countrywide. The warranty does not cover any shipping costs or labor charges by any other company, for removal and installation of the products. 

Carima Products will only take responsibility for installations done by their qualified technicians or approved contractors. No responsibility will be taken for faults arising from either any other installation done by the client itself or any unauthorized agent. 

Proper proof of purchase must be provided with any warranty claim submitted to this company. This is the only valid warranty agreement and will Carima Products will not take any responsibility for damages or losses that might arise from any defects or faults on products. 


CARIMA MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. CARIMA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.


3. LIMITATION OF LIABILITY


IN ALL CIRCUMSTANCES CARIMA'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. CARIMA SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. CARIMA SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT CARIMA IS APPRISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.


4. GENERAL TERMS AND CONDITIONS

Free Shipping over R1000.00: Free shipping does not apply to any items in the Bargain Bin or Special Offers and Sale items.  

Payment Terms Orders: An order is not binding upon Carima until it is accepted; Carima must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by EFT, or some other method prearranged with Carima. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.


Shipping Charges: Your total cost for purchase of any product will include "shipping and handling charges", shown on Carima the original invoice. These shipping charges is solely for the clients account unless otherwise stated. A quote to the client that does not state the shipping charges, is deemed that the client will arrange his own shipping. Free delivery stated on the website is only for clients using the e-commerce interface through paygate. Free delivery as stated on the website is to major cities in South Africa. The classification of a major city is solely at the discretion of Carima. The standard shipping charges are applicable only to South Africa and packages under 10 (ten) kilograms.


Title & Risk of Loss: Carima will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. Carima reserves a purchase money security interest in the product(s) until its receipt of the full amount due. The Customer agrees to allow Carima to sign appropriate documents on the Customer's behalf to permit Carima to protect its purchase money security interest. Carima will advise the Customer of estimated shipping dates, but Carima will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.


Governing Law and Jurisdiction: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Carima and the Customer shall be governed by the laws of the Republic of South Africa, without regard to its conflicts of law rules. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Carima that is more than one year after the date of the applicable invoice.


Entire Agreement: These terms and conditions, together with Carima's invoice respecting the products ordered by the Customer, are the complete and exclusive agreement between Carima and the Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Carima and the Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.